Chatbots is a technological development that uses AI robots to answer messages, deliver messages, and market products automatically.
Since the COVID-19 pandemic hit the business world, many entrepreneurs have switched to using chatbots to market their products. This is because chatbots are useful for retaining their audience.
Many brands in the world are using chatbots to continue to promote their products without involving humans. Chatbots have helped many businesses manage and promote their products
Chatbots For The Future
There is no doubt that chatbots in the future will be even more popular. The e-commerce industry uses chatbots to stay in touch with their audience, build relationships and provide 24/7 support for their customers.
Here are ways chatbots can be useful in the future:
- Useful in Marketing
AI technology enables chatbots to do product marketing. AI will make chatbots make conversations with customers.
Chatbots will also serve all forms of inquiries from potential customers. Of course, by using chatbots, sellers don’t necessarily have to stay online for 24 hours.
Chatbots have a very fast response that makes potential customers have a positive view of your store.
- Customer Service
Almost 24 hours there must be customers who complain or get problems. Customers who have this problem will continue to contact you so that they can solve the problem.
Finally, many businesses use chatbots so they can continue to provide customer service 24 hours non-stop. Chatbots will answer all consumer complaints and provide solutions.
Because we can set up chatbots to be able to answer customer questions using the available information. Chatbots can also be set to have a like-human style.
- Helping Students to Learn
The world of education is also starting to use chatbots. Especially when schools are online today. The material presented by the teacher can be done by chatbots.
Chatbots are useful in education because they can make students have conversations. For example, when a student does not understand a subject matter, he can ask the chatbot and the chatbots will answer.
You can set up chatbots to respond to student questions. Chatbots will make online school feel like a classroom. Because there is two-way communication.
- Helping the Medical World
Chatbots are very useful information in the medical world. Chatbots will help the patient when he has a complaint. Even now many health applications use chatbots to provide services to patients.
Chatbots will answer what disease the patient is suffering from. Chatbots will also provide pharmacy services for patients. Chatbots can resemble doctors who serve patient consultations.
- Banking Industry
Almost all banks in the world use chatbots. Because chatbots can provide customer service for 24 hours non-stop.
There will be many problems with customers because they will continue to use mobile banking. Chatbots will help customers to find solutions when they have problems, especially at night.
Chatbots will provide clear instructions to customers to solve problems. So that many customers are satisfied with the Bank’s services because they use chatbots that can serve them 24 hours a day.